FAQ

Where do you deliver to? 

We ship worldwide! 

All of our orders are shipped from our Melbourne warehouse. 

What do I do if I want to add another item to my order? 

If you have just placed an order and you forgot to add in an item, please send us an email at hello@bronsunoceania.com with your order number and let us know how you would like to adjust your order before we send it out.

All orders placed before 2pm Monday - Friday will have the same day dispatch.

Please note once your order has been sent off, we can no longer change your order.

What happens if I enter the wrong address? 

If you have made a mistake with your shipping address please send us an email to hello@bronsunoceania.com with your order number as soon as possible so our team can fix it up on our end before we ship your parcel.

How do I track my order? 

Once your order is shipped, you will have received a confirmation email with a tracking number, so you can keep an eye on your parcel!

You can track your order through the Australia Post, Allied Express website:

Australia Post:
https://auspost.com.au/mypost/track/#/search

 

DHL:

https://www.dhl.com/au-en/home/tracking.html  

It is important to keep your tracking number as once your parcel leaves our warehouse it is the responsibility of the recipient to keep up to date on the status of the parcel.

Do you have Afterpay? 

We accept Afterpay :)

We also accept payments from Apple Pay, Paypal, Visa, Mastercard and AMEX.

When can I pick up my Click & Collect? 

Our team will send you an email from hello@bronsunoceania.com to notify that your order is ready for pick up.

We are open from 9:30am-4pm Monday - Friday.

57 Northern Rd, Heidelberg West, VIC, 3081, Australia.

On arrival please ring the reception door bell or call us on 03 7046 0888 and one of our staff members will hand over your order 💕

We are closed weekends and public holidays.

Are you open to the public? 

We are an online only business and have an option to Click and Collect your order.