Shipping & Delivery
Free Express AU delivery on orders over $149!
Free Express International Delivery on all orders over $250!
Where do you deliver?
We ship Worldwide! :)
We will do our very best to see you get your order delivered as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues.
All of our orders are shipped from our Melbourne, AUS Warehouse.
When will my order be sent?
If you order before 2pm Monday to Friday, your order will be dispatched on the same day. If your order is placed after 2pm it will be dispatched on the next business day. If your order is placed on Friday after 2 pm, it will be shipped the following Monday.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
What are your delivery options?
Domestic (AUS)
Standard Shipping (2 - 5 business days) - $9.99
Express Shipping (1-2 business days) - $12.99
Free Express Shipping (1-2 business days) on all orders over $149 AUD.
International
Free Express International shipping is for all order over $250 AUD
For orders under $250 AUD shipping price may vary depending on the weight of the shipment and country destination.
All international orders are shipped with DHL Express.
To calculate your shipping price:
1. Add items to cart
2. Click view cart
3. Towards the bottom of the page there is an estimate shipping calculator where you can enter your delivery details to calculate your shipping price.
Custom duties / Taxes
For international orders:
International shipments maybe subject to customs duties and fees when sent with DHL. Custom duties fees rates are different from country to country and also depend on the invoice amount. The recipient is responsible for paying custom charges. Please note all prices on our website including delivery fees are in AUD.
How can I track my delivery?
Once your order is shipped, you will have received a confirmation email with a tracking number, so you can keep an eye on your parcel!
Domestic tracking:
https://auspost.com.au/mypost/track/#/search
International tracking:
https://www.dhl.com/au-en/home/tracking.html
Do you deliver to PO Boxes?
Please note that international orders cannot be delivered to PO Boxes.
Delivery information (Domestic)
If you are not home on the day of delivery or where it is unsafe for the courier to leave your parcel unattended, the parcel will be taken to your local post office for your collection.
Most post offices have a 2 week collection period before sending the parcel back to the sender. It is important to keep up to date with your tracking status as once the parcel leaves our warehouse, the recipient is responsible for the tracking of the parcel.
What if my parcel has been sent back?
If your parcel has been returned to us and you would like it re-sent or refunded, please email us on hello@bronsunoceania.com We will only be able to re-send or refund your parcel once it arrives back to our warehouse. Please note for parcels to be re-sent there will be shipping payment fee required.